Help Center Expansion — FY27
Net benefit · after all costs
$106K$105,800/year
Help Center Expansion — FY27 could save your team $105,800 a year.
You would make back your investment in about 2 months. Expected upside includes 2.1 full-time salaries and roughly 3,840 hours saved each year.
- Return on cost
- 264%
- Break-even
- 2 mo
- Hours returned / yr
- 3,840
Figures shown are for the selected scenario.
What you told us
- Monthly support tickets8,000
- Average ticket resolution time12 minutes
- Agent hourly cost$38/hr
- Current deflection rate15%
- Target deflection rate35%
What the model calculates
- Tickets deflected19,200
- Hours saved3,840
- Cost savings$145,920
- Gross value before costs$145,920
Your investment
- Article creation cost−$25,000
- Platform cost per month−$500/mo
- Maintenance hours per month20 hours/mo
- Annual platform costs−$40,120
- Total investment & operating costs−$40,120
Net result after costs
That leaves $105,800 as the final net result after costs.
$105,800 net
Multi-year financial model
NPV, IRR and discounted payback over your chosen horizon. Every assumption below is editable.
Net present value
$230,743
IRR (annualised)
2007%
Discounted payback
6 mo
| Year | Net benefit | Cash flow | Cumulative | Cumulative (discounted) |
|---|---|---|---|---|
| Year 1 | $79,350 | $59,072 | $59,072 | $54,905 |
| Year 2 | $105,800 | $105,800 | $164,872 | $147,010 |
| Year 3 | $105,800 | $105,800 | $270,672 | $230,743 |
Defaults derive from this report's moderate scenario (investment ≈ payback × monthly net benefit) — adjust them to your organisation's figures and finance standards. The headline figures above the ledger remain the calculator's own single-year outputs.
Sensitivity — which inputs matter most
Each input flexed ±20% through the same formula. The answer to “what if you're wrong about X?”
What-if
Net benefit: $105,800
Take this to your budget review
The PDF keeps the full ledger, scenarios and assumptions.